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Humboldt County Office of Education: HCOE Technology FAQ’s

HCOE Technology FAQ’s

 


 

How to Add Reflections Connection Macro

Open Session to add
macro. Click Macro menu, Start Recording…
(Under XP Pro)

<![if !vml]>reflections macro start recording<![endif]>

Type HELLO command,
enter

<![if !vml]>reflections macro Type HELLO command, then enter<![endif]>

 

Click Macro drop
down, Stop Recording.

<![if !vml]>reflections macro stop recording<![endif]>

Click OK

<![if !vml]>Click OK<![endif]>

 

Log off. Then, save
the Settings. Next time you use the icon you will be automatically logged on.

<![if !vml]>save the Settings<![endif]>


 

How to Open a Tech Support Ticket with HCOE-INS

How to open a Tech Support Ticket
(Under Internet Explorer, Firefox, and Safari)

Click the link to HCOE NET.

At the bottom right
corner of the HCOE home page. Click the link to HCOE NET.

Login using the same login and password

Login
using the same login and password as your e-mail address.

click on the link Open Tech Support Ticket with HCOE INS

After loging in click on the link Open Tech Support Ticket with HCOE INS

 

 

After completing the form click the open ticket button.

Then fill in the form
with your telephone number, subject, and description. After completing the form
click the open ticket button. (please wait while the system processes the ticket)

When the confirmation shows your ticket is in the INS system.

When the confirmation
shows your ticket is in the INS system.


 

How to Dissect a Phishing Scam

Do to the recent wave of phishing e-mail scams, we have put to gather a few tips to help stop virus and/or scams finding there way onto your computer.

1 INS would never send you an (.exe file), or send you to a site to adjust setting on the HCOE network.
2 If the e-mail is coming from your self, and you didn’t send it. Delete it!
3 E-mail from INS would be from Doug (dlee),  Emily Reinhart (ereinhart), Brian Stibi (bstibi) or Patrick (pyoung).

For any questions call 707-445-7555 or E-mail helpdesk@hcoe.org.

e-mail sample

Personnel Director

Jenny Bowen
Director of Personnel Services
707-445-7039

Administration Office

Natalie Carrigan
Administrative Assistant III
707-445-7030

Press Inquiries

Ken Conlin
Communications Center Manager/Public Information Officer
707-445-7767

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