Humboldt County Office of Education: Communication Center Assistant / Central Office Receptionist

Notice: In July 2022 HCOE classified job descriptions were re-classified. We are working to get the classifications changed on individual job descriptions. A PDF mapping these changes can be found here. For questions please contact the HCOE Personnel Office at (707) 445-7039.

HCOE Job Description

Communication Center Assistant / Central Office Receptionist

Job Summary

Under general supervision of the Communications Director, the Communication Center Assistant/Central Office Receptionist will back-up the Communication Center assisting with production and communication center needs, create spreadsheets using spreadsheet applications; perform receptionist’s duties, which include: greeting the public in person or on the phone and directing them to the proper department; processing incoming and outgoing mail, both US, UPS and FedEx; assist in the coordination of courier services; other related work as required.

Examples of Duties

  • Serves as additional typesetting support for the Communication Center using both word processing and desktop publishing programs;
  • Checks completed projects from print shop for completeness and packages them for delivery; receives incoming/outgoing UPS and US mail;
  • Receives and fills orders for forms, maintains filing systems; performs receptionist duties including the operation of multi-line telephone equipment; greets visitors and the general public; answers inquiries or refers to proper official;
  • Trains substitute employees in receptionist duties; operates fax machine;
  • Assists public in filling out Communication Center work orders to ensure completeness;
  • Assists in communications center production for jobs including but not limited to collating, binding, and processing work orders;
  • Performs other duties as requested.

Employment Standards

Education and Experience

  • Graduation from high school or equivalent level of basic competence, word processing and desktop publishing experience; experience in office environment desirable;
  • Clerical and business experience involving a high degree of public contact.

Knowledge of:

  • Proper oral and written English usage;
  • Basic concepts of print design and layout;
  • Telephone etiquette, multi-line techniques and procedures;
  • Recordkeeping;
  • Modern office terminology, procedures and equipment, including but not limited to: computers, fax machines, print shop collating machines and E-mail;
  • Knowledge of K-12 education, desired.

Ability to:

  • Work without direct supervision;
  • Communicate with tact and courtesy;
  • Use the following software programs: Microsoft Word, Excel, PageMaker, Adobe Suite, InDesign (or similar applications);
  • Present pleasant, professional and responsible attitude when greeting people via phone and in person;
  • Read and comprehend fine print such as spreadsheets, manuals, etc.;
  • Establish and maintain effective working relationships with a variety of individuals and groups;
  • Serve as a liaison with outside agencies/organizations;
  • Proofread text efficiently;
  • Use good judgment;
  • Maintain security of confidential information;
  • Respond to routine inquiries;
  • Use proper English with correct spelling and punctuation;
  • Follow oral and written directions;
  • Operate all necessary office equipment;
  • Adapt to changing work demands;
  • Maintain high level of organization with minimal supervision;
  • Manage task priorities to meet deadlines;
  • Work in an environment with constant interruptions and frequent deadline pressures while maintaining a calm demeanor;

Safety and Environmental Considerations for Position

  • Handle various chemicals such as rubber cement, correction fluid, Photo mount, deglaze, etc., which can be hazardous if ingested, inhaled, or otherwise handled in an unprofessional manner;
  • Work with sharp instruments (cutting blade, scissors, paper cutter, etc.);
  • Lean or stand for periods of time;
  • Sit on elevated chairs with wheels and having to maneuver on them;
  • Work in high-production/pressure environment with constant interruptions;
  • Lift binders, supplies, paper boxes, etc., occasionally in excess of 50 pounds;
  • Work around equipment with numerous moving parts, rollers and noise; i.e., collator and presses;
  • Be very agile (ability to stand, sit, climb ladders, stoop, etc.) with a high degree of confidence and speed.

Recommended Range 27 | Personnel Commission approved : 4/11/2017

Administration Office

Natalie Carrigan
Executive Assistant to the Superintendent

Press Inquiries

Natalie Carrigan
Executive Assistant to the Superintendent