Job Summary

Under general supervision, to provide assistance and instruction to patrons to access HERC instructional resources using library media information technologies and communications technologies; to maintain patron databases and other records and to prepare reports in coordination with the Senior HERC Clerk; to perform varied and increasingly responsible clerical work involving databases, spreadsheets, and word processing; to facilitate coordination of HCOE courier services; and to respond to patron inquiries and make appropriate referrals.

Examples of Duties

Performs reception functions to welcome and offer assistance to patrons of HERC; maintains and uses computer and Internet-based library media information technologies and communications technologies to assist contracting patrons to select, check out and utilize HERC resources and suggests resources if needed; circulates and re-shelves resources; assists LRDC Director with organization and maintenance of K-8 state adopted instructional materials; takes inventories, prepares orders, restocks resale supplies for teacher workroom; prepares charge accounts, transfers, invoices, and deposits; develops and assists and trains patrons to operate self-service workroom equipment such as laminators and die cutting machines; coordinates courier-related services; develops/composes routine communications and targeted marketing materials for print and/or Web distribution; provides clerical support for resource teachers on assignment and various resource projects offered through HERC; assists with HERC events, presentations, trainings and workshops; maintains operation of HERC independently when other staff are absent; assists other HERC staff as requested.

HERC employees must be available to work varied hours and days Monday through Saturday, depending on department needs.

Employment Standards

Education and Experience

Graduation from high school or equivalent; two years of progressively responsible clerical experience or equivalent; experience in a library or school setting highly desirable; familiarity with California Standards and frameworks highly desirable.

Knowledge of:

• Proper oral and written English usage;
• Modern office terminology and procedures;
• General office equipment, computer and web-based applications;
• Basic principles of library media center organization.

Ability to:

• Work under general and direct supervision;
• Establish and maintain positive, collaborative and cooperative working relationships with staff and patrons, including communicating consistently with tact and courtesy from a customer service orientation;
• Operate computerized media reservation/circulation and library catalog/circulation systems including input of data with a high level of accuracy and careful attention to detail;
• Instruct others in the use of computer and web-based technologies to access educational resources;
• Use standard library procedures to organize materials;
• Handle circulation problems, notifying Program Manager when problem persists;
• Respond to routine inquiries and provide appropriate referrals;
• Prioritize tasks to meet deadlines and adapt to changing work demands;
• Compile reports requested by Program Manager;
• Prepare invoices for non-contract services;
• Maintain confidentiality of work-related information;
• Lift and move materials weighing up to 50 pounds.

Range 27 | Personnel Commission Approved: January 17, 2006

File: Job Descriptions/Intermediate HERC Clerk2006