Position Summary

Under the general direction of the Director of Community Outreach and Engagement, operate and maintain high-speed digital copiers and various equipment in the production and reproduction of a wide variety of materials involving both basic and sophisticated printing procedures; responsible for accurate and timely completion of projects and the safe and proper operation of the equipment; assist with communication efforts to support and collaborate on key HCOE initiatives and priorities, including but not limited to, graphic design, multi-media and digital communications;  maintain records in maintenance and supply inventory control.  Perform receptionist duties, which include greeting the public in person and on the phone and directing them to the proper department, processing incoming and outgoing mail, both US, UPS and FedEx, assisting in the coordination of courier services and other related work as required.

Distinguishing Characteristics

The Printing and Communication Technician/Central Office Receptionist will have the unique ability to multi-task in a fast paced print shop, while answering and transferring calls and handling in-person visits from members of the public and education community.  Attention to detail and the ability to finish interrupted tasks is critical.

Supervision Received and Exercised

Supervised by the Director of Community Outreach and Engagement and under the direction of the Web and Media Developer and Graphic Media Specialist(s).  This position can work independently and takes initiative to complete assignments and problem solve.

Examples of Duties and Responsibilities

• Sets and operates all equipment for printing a variety of jobs;
• Operates equipment of varied technical levels;
• Keeps an inventory of inks, collating supplies, paper and other supplies;
• Reproduces electronic logos, marks and other images;
• Supports media and graphic department staff in the planning, organizing and collaborating on the development of video and multi-media productions;
• Troubleshoots technical problems and provides recommendations for maintenance and improvement;
• Downloads software updates and performs routine maintenance on in-house computers as needed;
• Interfaces with the work order system dashboard and routinely updates status for jobs in queue;
• May assist in the categorization of web content to ensure data is organized in a user-friendly manner;
• Proofreads and edits all design work;
• Assures adequate supplies for printing needs;
• Follows brand and style guidelines;
• Keeps current on industry trends;
• Maintains the highest customer service standards at all times;
• Assists with other communications operations as needed;
• Checks completed projects from print shop for completeness and packages them for delivery;
• Receives incoming/outgoing UPS and US mail;
• Receives and fills orders for forms;
• Maintains filing systems;
• Performs receptionist duties, including the operation of multi-line telephone equipment, greeting visitors and the general public and answering inquiries or referring to the proper official.

Qualifications

Knowledge of:

• Methods, practices, terminology, equipment and procedures used in the production of printed and graphic materials;
• Macintosh computer systems;
• Computer and graphics software applications, such as Illustrator, Basic Photoshop and Basic InDesign
• Operation of high speed copiers, printing and related equipment;
• Basic single-color and multi-color printing operations;
• Copyright rules, regulations and restrictions;
• Oral and written communication skills;
• Correct English usage, grammar, spelling, punctuation and vocabulary;
• Technical aspects of field of specialty.

Ability to

• Communicate effectively orally and in writing;
• Demonstrate high levels of customer service and accountability;
• Perform a variety of technical duties involved in the design and production of printed materials and related graphic arts;
• Support and maintain project timelines;
• Operate high speed digital reprographic and peripheral equipment in the reproduction of various materials as necessary;
• Arrange, layout and design for the effective use of visual materials;
• Maintain positive attitude while working on short, multiple deadlines;
• Produce clearly written, succinct materials;
• Work effectively independently and as part of a team with minimal supervision;
• Organize and prioritize work;
• Exercise appropriate judgment in decision making;
• Maintain confidentiality of information;
• Complete routine tasks thoroughly, accurately and with attention to detail;
• Demonstrate mature judgment, flexibility and diplomacy;
• Support the work of other team members to produce timely, desired products and services;
• Provide training and best practice to customers as needed.

Education and Experience

• Graduation from high school or equivalent level of basic competence;
• College course work in communications, graphic design or closely related field and/or two years of progressively responsible experience demonstrating the knowledge, skills and abilities detailed above or a combination of education and experience similar to the above to demonstrate thorough preparation to perform required duties;
• Experience with web-based content management systems;
• Possession of a driver’s license or other acceptable demonstration of ability to be mobile and to attend a variety of community events, as needed.

Working Conditions

May be required to work weekends or evenings, depending upon department needs.

Environmental Elements

• Handle various chemicals, such as rubber cement, correction fluid, Photomount, deglazer, etc., which can be hazardous if ingested, inhaled or otherwise handled in an unprofessional manner;
• Work with sharp instruments (cutting blade, scissors, paper cutter, etc.);
• Lean or stand for periods of time;
• Work in high production/pressure environment with constant interruptions.

Physical Demands

• Lift binders, supplies, paper boxes, etc., occasionally in excess of 50 pounds;
• Work around equipment with numerous moving parts, rollers and noise, such as collator and presses;
• Be very agile (ability to stand, sit, climb ladders, stoop, etc.) with a high degree of confidence and speed.

Other Requirements

• Must be fingerprinted and a satisfactory Department of Justice records check must be received by HCOE prior to employment.
• TB testing and/or risk assessment will be required upon employment.
• Must pass a pre-employment physical (if applicable).
• May be required to obtain first aid and CPR certificates within the first 6 to 12 months of employment.
• May be required to drive with or without students; some positions may require a California driver’s license, proof of insurance and possible participation in the DMV PUll Notice Program once employed.

Range 4  | Reclassified from Range 37
Personnel Commission Approved:4/19/2022
Modifed 1/26/2024 | PC Approved 2/13/2024