Humboldt County Office of Education: Student Services Navigator

Notice: In July 2022 HCOE classified job descriptions were re-classified. We are working to get the classifications changed on individual job descriptions. A PDF mapping these changes can be found here. For questions please contact the HCOE Personnel Office at (707) 445-7039.

HCOE Job Description

Student Services Navigator

Job Summary

Under the supervision of the Principal of Special Beginnings and as a member of the Humboldt Bridge to Success (HBTS) Team, the Student Services Navigator supports school administrators, school staff, the Humboldt County Mental Health (HCMH) clinicians, and families to access community services (e.g. counseling, health, intervention, and other resource referrals) to increase student success. In addition, they follow-up and monitor student/family engagement with community and school services.

Examples of Duties

In coordination with the HBTS Program Coordinator and HBTS Mental Health Clinician:

  • Represents HCOE and the Humboldt Bridges Grant in local community;
  • Works under limited supervision focusing primarily on results;
  • Leads, guides, and/or coordinating with other persons;
  • Operates within a defined budget and/or financial guidelines;
  • Supports the referral process for assigned students to school and community services;
  • Monitors the implementation and effectiveness of interventions and supports;
  • Keeps School Administrators, Clinician, and Program Coordinator apprised of student progress;
  • Assists with educational program placements and transitions to ensure students are adequately supported;
  • Maintains adequate case notes, documentation, and database to monitor and analyze service delivery;
  • Prepares various reports as required;
  • Serves as a liaison with school and community resources;
  • Protects school, family, and student confidentiality and safety in accordance with HIPAA and FERPA;
  • Attends relevant meetings and training, including HBTS staff meetings;
  • Makes referrals to appropriate agency personnel when specialized services are required;
  • Assists parents/guardians and students in accessing services (e.g. counseling, health, intervention, and other resource referrals) for the purpose of taking appropriate action to increase student success;
  • Participates in staff development and program staff meetings;
  • Prepares staff development and training for school staff and parents/guardians;
  • Participates in or facilitates child and family team meetings, such as Student Study Team meetings;
  • Facilitates positive parent, school, and student relationships;
  • Makes home visits for the purpose of assessing family needs;
  • Collects and prepares required data and documentation, including student/family program participation, student behavior, referrals, outcomes, and prepares reports as necessary;
  • Communicates with appropriate school and agency personnel, students, and families for the purpose of receiving and/or providing information;
  • Adjusts work hours in a reasonable manner to accommodate the needs of students, parents, or school staff schedules;
  • Assists other personnel for the purpose of supporting them in completion of their work activities;
  • Drives clients and family members to meetings  or playgroups occasionally;
  • Performs other duties as assigned.

Employment Standards

Knowledge of:

  • Community Resources for children and families;
  • Basic concepts of child growth and development and developmental behavior characteristics;
  • Behavior management strategies and techniques relating to pupils experiencing behavioral difficulties;
  • Positive behavioral interventions and applied behavior analysis;
  • Trauma based and PBIS intervention models for students and families;
  • Proper English usage, grammar, spelling, vocabulary and punctuation ;
  • Math concepts related to calculations of fractions, percentages, ratios;
  • Modern office terminology, procedures and equipment;
  • Proper preparation of correspondence;
  • Organization of files and records.

Ability to:

  • Read technical information;
  • Compose a variety of documents;
  • Facilitate group discussions;
  • Operate standard office equipment;
  • Prepare and maintain accurate records utilizing pertinent software applications;
  • Report to multiple worksites in a given day or during the workweek;
  • Read and comprehend laws, rules, and regulations;
  • Demonstrate competency in communicating with students of varying ages, family members, and multi-agency personnel;
  • Organize work and communicate clearly and concisely;
  • Work independently and exercise sound judgment;
  • Maintain accurate records for program reviews and audits;
  • Adapt to changing work demands including periodic adjustments to work schedule;
  • Maintain an appropriate personal demeanor during periods of heightened stress created by outside factors;
  • Manage task priorities to meet deadlines;
  • Effectively follow directions;
  • Participate in  formal presentations to small and large audiences;
  • Communicate with tact and courtesy;
  • Demonstrate computer literacy, including use of appropriate software;
  • Initiate recommendations regarding programmatic or operational improvements when the need arises;
  • Work with a diverse population – students and adults;
  • Maintain personal boundaries.

Education and Experience and Requirements

  • Bachelor Degree preferred. (Community College and/or Vocational School Degree with study in job-related area such as social work, child development, psychology or similar education or equal experience will be considered;
  • Demonstration of basic competency equivalent to graduation from high school plus not less than  (2) years of college level education or equivalent training in the field of social work, child development or related field;
  • Minimum two years of experience working with children ages 0-5 as a teacher, instructional aide, social worker or similar service;
  • Must have valid California driver’s license with acceptable driving record, proof of insurance and a clean driving record;
  • Must pass criminal justice background check (FBI and DOJ) and all other screenings required by the state and school districts;
  • Must possess or obtain appropriate CPR/First Aid Certificate within first 12 months of employment;
  • Must possess certificate or complete CPI (Crisis Prevention Intervention) training within first 9 months of employment.

Physical Abilities

While performing the duties of this job, the employee is regularly required to:

  • Lift and/or move supplies or equipment up to 50 pounds;
  • Lift, carry, push/pull;
  • Climb and balance;
  • Stoop, kneel, crouch and/or crawl;
  • Perform significant reaching, handling, and finger dexterity;
  • Endure 60% sitting, 30% walking, and 10% standing in a workday;
  • Drive a vehicle up to four hours a day when needed.

Range 48 | Personnel Commission Approved; 02/12/2019 | 190 days

Administration Office

Natalie Carrigan
Executive Assistant to the Superintendent

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Natalie Carrigan
Executive Assistant to the Superintendent