Job Summary

Under general direction of the Director of Information Technology, this position serves as the Computer Systems Coordinator for the Humboldt County Office of Education (HCOE) and is responsible for the configuration, installation, testing, operation, integrity and maintenance of all servers, workstations, peripherals and local area network equipment, including hardware and software.

Distinguishing Characteristics

The Computer Systems Coordinator is a advanced-level position within the Information Technology Department of HCOE, requiring a thorough understanding of computer systems, network equipment and related software.  This position requires the ability to work independently with little direction or oversight.

Supervision Received and Exercised

This position reports to the Director of Information Technology and provides oversight to the Computer Systems Technicians I and II.

Examples of Duties and Responsibilities

• Assist in planning, upgrading and implementing new and existing services on HCOE’s local and wide area networks;
• Produce documentation and provide training and technical assistance to HCOE, school districts and charter school staff as needed;
• Research and prepare recommendations for the purchase of computer and network hardware and software to fulfill current and future needs;
• Order hardware and software as needed;
• Assist HCOE Network Administrator and/or other district personnel on HCOE-related wide area networking issues;
• Provide technical support and training to instructional, administrative and clerical staff and students;
• Install and manage Windows and application software on servers and PCs;
• Set up computer accounts and perform regular backups of system and user files;
• Make recommendations and implement system policies governing the use of, and access to, the computers and network;
• Install and configure network switches, routers, Wi-Fi and cables;
• Monitor system and network performance and make improvements;
• Install hardware and software upgrades;
• Resolve software and hardware problems directly or by working with vendor;
• Perform routine preventive maintenance.

Qualifications

Knowledge of:

• Computer and network operating systems;
• Local and wide area network technology;
• Customer support services;
• Data processing concepts, theories and capabilities;
• Standard operating system utilities and application software;
• Network protocols;
• Telecommunication concepts, including the working knowledge of routers, switches, Wi-Fi, local and wide area networks;
• Wiring concepts, such as Ethernet and Fiber Optic;
• Systems analysis and programming at a generalist level;
• Providing user training;
• On-site installation, diagnosis, maintenance, training, and repairing of problems pertaining to all facets of Windows servers and PCs;
• Installation and testing of network cabling systems including: Ethernet, and Fiber Optic cable.

Ability to:

• Work effectively as a member of a team in carrying out the Pillars and Goals of HCOE;
• Plan, design, install and maintain local area networks, servers and PCs;
• Maintain user accounts on server;
• Train other personnel in the principles and techniques of PC;
• Analyze and evaluate PC problems, as well as data communication related problems and effectively implement solutions to those problems;
• Operate diagnostic equipment;
• Read, interpret and apply technical manuals and related documents;
• Establish and maintain effective working relationships with others;
• Communicate effectively with others;
• Work under limited supervision.

Minimum Requirements:

Education and Experience

• Bachelor’s degree in Computer Science or a related field and four (4) years of equivalent related experience

Or

• Eight (8) years related experience with increasing responsibility in an information processing environment involving PCs, servers, computer networks and telecommunications support.

Working Conditions

This position may require occasional work on weekends and evenings.

Environmental Elements

Work is performed in a fast paced office environment, as well as in various sites throughout the county, sometimes serving multiple sites in a single workday.

Physical Demands:

• Sitting and/or standing for long periods of time;
• Speaking and hearing ability to sufficiently hear over the phone and carry on routine conversations;
• Operating a computer, calculator, copier and other equipment that involves repetitive arm and hand movements;
• Hand-eye-arm and finger dexterity;
• Visual acuity sufficient to recognize people, words and numbers;
• Reaching and lifting up to forty (40) pounds.

Other Requirements

• Must be fingerprinted and a satisfactory Department of Justice records check must be received by HCOE prior to employment.
• TB testing and/or risk assessment will be required upon employment.
• Must pass a pre-employment physical (if applicable).
• May be required to obtain first aid and CPR certificates within the first 6-12 months of employment
• May be required to drive with or without students; requires a California driver’s license, proof of insurance and possible participation in the DMV PUll Notice Program once employed.

Range 20

PC Approved:  08/13/24