Position Summary:

Under the general supervision of the Director of Technology, independently or as a member of a team, performs a variety of specialized activities involved in the evaluation, installation, configuration, operation, maintenance, and repair of local and wide area network connected devices (i.e., computers, switches, printers, etc.) to configuration specification set by the department, and evaluates and modifies computer systems to assure proper security and operation.

Distinguishing Characteristics:

The Computer Systems Technician II is a mid-level position within the Information Technology Department of HCOE, requiring a working knowledge of computer systems, network equipment and related software.  This position requires the ability to receive direction and then work independently with little oversite.

Examples of Duties and Characteristics:

• Installs telecommunication system equipment and maintains systems to optimal capacity;
• Installs, maintains, troubleshoots, and repairs computer equipment, switches and peripherals;
• Installs cables necessary for computer system and networks throughout HCOE and assigned districts;
• Installs and repairs wireless network equipment;
• Provides technical assistance to end users in person and over the telephone;
• Sets up computer lab environments;
• Coordinates with users and other IT support service departments to determine appropriate courses of action to achieve operational goals.
• Provides support to HCOE and school district personnel in solving moderate to complex technology-related problems;
• Responsible for many facets of computer diagnosis and resolution of hardware and software issues;
• Writes and revises system documentation and does related work as required.

Employment Standards:

Education and Experience

• Two (2) years of college-level coursework in a related field
• Two (2) years of increasingly responsible experience in an information processing environment involving desktop computing and telecommunication support

OR

• Four (4) years of increasingly responsible experience in an information processing environment involving desktop computing and telecommunication support

Knowledge of:

• Microsoft Active Directory
• Local and Wide Area Network technology;
• Various computer and network operating systems including, but necessarily limited to, Macintosh OS, Windows, Linux and Windows Server Operating Systems;
• Customer support dynamics;
• Information system processing concepts, theories, and capabilities;
• Telecommunication concepts including working knowledge of Routers, Switches, Ethernet, Local and Wide Area Networks;
• Ethernet and fiber optic cabling;
• English grammar, syntax, punctuation, and spelling.

Ability to:

• Work independently and adapt to fast pace changing technology and environments;
• Work collaboratively with others in a team environment and train end-users when needed;
• Analyze and evaluate networking problems as well as data communication related problems and effectively implement solutions to those problems;
• Operate diagnostic equipment such as ohmmeters, circuit testers, Ethernet cable tester, etc.;
• Prepare, install, and test appropriate Ethernet IEEE Standard Cabling to meet the needs of the end user;
• Plan design and maintain existing and newly acquired computing environment;
• Read, interpret, and apply technical manuals and related documents;
• Speak in public, facilitate group problem solving, demonstrate leadership;
• Maintain professional demeanor during periods of peak work flow;
• Perform efficiently within restricted time frames.

Working Conditions:

With or without accommodation, this position includes prolonged periods of standing or sitting, frequent walking, and occasional bending, stooping, crawling into confined spaces, and reaching. This position requires lifting up to twenty-five (25) pounds frequently, fifty (50) pounds on an occasional basis, and in excess of fifty (50) pounds with assistance. The heavy objects to be lifted include personal computers, printers, and related equipment.  Must be able to travel between multiple worksites.  Visual and auditory abilities are required for near and far visual acuity, depth perception, reading manuals, video display screens, and other related material, hearing over phone and carrying on routine conversations.

Other Requirements:

• Must be fingerprinted and a satisfactory Department of Justice records check must be received by HCOE prior to employment.
• TB testing and/or risk assessment will be required upon employment.
• Other requirements as appropriate for the job responsibilities.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Range 10