Humboldt County Office of Education: Credential Services Manager

Notice: In July 2022 HCOE classified job descriptions were re-classified. We are working to get the classifications changed on individual job descriptions. A PDF mapping these changes can be found here. For questions please contact the HCOE Personnel Office at (707) 445-7039.

HCOE Job Description

Credential Services Manager

Position Summary

Under the direction of the Director of Personnel Services, this position provides credential support to districts and individuals, assuring compliance with California Commission on Teacher Credentialing regulations as set forth in California Education Code and acts as the Lead Assignment Monitor for the Humboldt County Office of Education (HCOE).

To qualify for this position, prospective incumbents will comply with the qualifications and demonstrate the ability to facilitate credential processing and credential compliance, perform formal assignment reviews and serve as the lead for CalPADS credentialing support for a large number of districts and individuals. Excellent communication, presentation and customer service skills are required throughout the range of potential tasks, as is coordination of a large and complex array of related tasks and responsibilities.  This position will manage and oversee the Humboldt County Substitute Consortium.

Distinguishing Characteristics

This position provides important direction and professional guidance on an array of credentialing related topics to HCOE, LEA’s and charter schools. In addition, this position is the first point of contact for certificated staff in Humboldt county (including pre-service) on credentialing related questions.

Supervision Received and Exercised

This position is under the supervision of the Director of Personnel Services and is responsible for supervising assigned classified staff.

Examples of Duties and Responsibilities (Examples of Essential Job Functions)

Duties and responsibilities may include, but are not limited to, the following:

  • Serve in the role of credential Assignment Monitor for the County;
  • Provide support for administrators and employees regarding academic credential requirements, including the process of receipt, review and registration of approved credentials; collaborate with administrators/districts to submit applications to the California Commission on Teacher Credentialing (CCTC) for credentials and emergency permits;
  • Conduct routine audits of teacher assignments and verify credentials; advise administrators and teachers of the potential deficiencies in credentials, as well as the upcoming need for renewal; produce, analyze and submit credential reports to the CCTC as required;
  • Counsel credential applicants regarding requirements for credential compliance;
  • Maintain up-to-date computerized records of all Temporary County Certificates, Emergency Permits and Waivers in the county;
  • Maintain files and take appropriate action with records (such as Notices of Delay (NOD) and All Points Bulletins (APB)) received from the Department of Justice for all employees of HCOE; work with other Personnel staff to alert districts of NOD and APB information; prepare special or routine reports for the County Superintendent or designee as assigned;
  • Maintain ongoing communications with school districts on credential procedures, law, rules and proposed changes; maintain up-to-date knowledge of credential requirements and procedures; may attend conferences and workshops to stay current with CCTC requirements;
  • Plan and participate as needed in job fairs or other recruitment activities to provide advice and expertise on the requirements and procedures for attaining academic credentials;
  • Perform credential/assignment compliance audits on a scheduled basis and assist districts in resolving any deficiencies, including providing support on the recommendation and processing of permits;
  • Establish and maintain positive working relationships with the CCTC, with school districts and with individuals;
  • Assure that the credentialing office of HCOE provides excellent customer service;
  • Assist and provide back-up to the Credential Technician with tasks related to the County Office’s mission, vision, goals and activities;
  • Support districts in their work with the California State Assignment Accountability System (CalSAAS), including a deep knowledge of CalPADS as it pertains to CalSAAS;
  • Serve in the role of Monitoring Authority within CalSAAS;
  • Perform other duties as assigned or required to accomplish the objectives of the position;
  • Process and maintain a credential registry for all certificated staff in Humboldt County;
  • Process emergency permits, including STSPs, PIPs, 30-day credentials, etc;
  • Audit and follow up on pay holds and communicate status with districts and charter schools
  • Conduct large and small group presentations in regard to orientations and recruitment efforts;
  • Participate and support the development of HCOE’s efforts in improving pathways into the teaching profession (e.g. Residency, Intern, etc.);
  • Participate in program accreditation process.

Qualifications (aka Employment Standards)

Knowledge of:

  • Education issues, credentialing requirements and processes;
  • Expert knowledge of credentialing procedures, laws, regulations and requirements;
  • Expert knowledge of the CalSAAS system;
  • Knowledge of CalPADS as it relates to the CalSAAS system;
  • Knowledge of CalPADS as it relates to other divisions in the organization;
  • Extensive understanding of employment laws and credentialing procedures governing academic professionals (California Education Code, Title V);
  • Math skills sufficient to compute sums, quotients, fractions, percentages and ratios;
  • Sufficient human relations skills to communicate technical and highly complex concepts to others and convey a positive, service-oriented image of the department;
  • Assessment and evaluation strategies for administrators and programs; goals, requirements and guidelines of the State of California’s Commission on Teacher Credentialing regarding teacher and administrative preparation programs;
  • Methods of communication between agencies served by the County Office of Education on a countywide, regional and statewide basis;
  • Effective organization and communication strategies;
  • Expert knowledge of office methods, practices and procedures, along with expert English usage, spelling, grammar and punctuation;
  • Written and oral communications, including language mechanics, syntax and English composition;
  • Safe work practices.

Ability to:

  • Comprehend, interpret and apply laws, rules, regulations, policies and procedures pertaining to programs, services and contract regulations;
  • Understand the organization, operation and mission of the County Office and of outside agencies as necessary to assume assigned responsibilities;
  • Research, acquire and evaluate appropriate data for effective problem solving and/or decision-making;
  • Analyze situations carefully and recommend appropriate, effective courses of action;
  • Establish and maintain cooperative and effective working relationships with those contacted during the performance of job duties;
  • Use discretion and maintain confidentiality as appropriate when communicating with others;
  • Plan, organize and prioritize own work to meet deadlines and accomplish assigned tasks within established timelines, including maintaining accurate records and files;
  • Work independently in a variety of situations; work on several major projects simultaneously and follow through on tasks with intermittent supervision;
  • Coordinate assigned projects with County Office departments, districts, schools, community and other agencies;
  • Develop and maintain positive and cooperative working relationships, including having the ability to deal effectively with a wide variety of personalities and situations requiring diplomacy, friendliness, poise and firmness;
  • Utilize technology effectively, including email, spreadsheets, databases and word processors;
  • Communicate effectively in a professional manner both orally and in writing;
  • Maintain and improve professional skills and knowledge;
  • Be flexible and receptive to change; demonstrate initiative.

Education and Experience

Minimum Required:


  • Demonstrated completion of at least a two (2) year college program which resulted in an Associate’s Degree or equivalent, with an emphasis in public administration or a closely related field.
  • Bachelor’s Degree from an accredited college or university is preferred.
  • Additional equivalent experience may be substituted for college education year for year.


  • Five (5) years of increasingly responsible experience in a public school or similar agency.
  • Additional, progressively responsible experience in a human resources or school setting may substitute for formal education.

Working Conditions (Work Environment)

  • Work is in a fast-paced office environment, sitting and standing for extensive periods of time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Positions in this classification work indoors and sit for long periods of time;
  • The position requires daily oral communication in person and on the telephone, and frequent written communication;
  • The work involves operating a computer, calculator, copier and other equipment, and involves repetitive arm and hand-movement;
  • Reaching and lifting up to forty (40) pounds, with assistance.

Other Requirements

  • Must be fingerprinted and a satisfactory Department of Justice records check must be received by HCOE, prior to employment;
  • TB testing will be required upon employment;
  • May be required to obtain first aid and CPR certificates within the first 6-12 months of employment;
  • May be required to drive and travel for work, requiring a current California driver license.

Range 6
Reviewed and Updated 10/2/23 CJS
PC Approved 10/10/23

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