Job Summary

Under the direction of the assigned supervisor, the Learning Support Services Technician provides assistance to Learning Specialists’ professional development needs, as well as other department programming.

Distinguishing Characteristics

HERC employees must be available to work varied hours and days Monday through Saturday, depending on department needs.  This position performs varied and increasingly responsible clerical work in support of department programming, including the design of multimedia communications, outreach, and materials.

Examples Of Duties

• Performs reception functions and offers assistance;
• Maintains and uses digital communication and databases;
• Takes inventories, prepares orders, restocks resale supplies for teacher store and workroom;
• Prepares charge accounts, transfers, invoices, and deposits;
• Assists and trains patrons to operate self-service workroom equipment;
• Designs multimedia communications and outreach materials;
• Maintains the listing and registration system for professional learning offerings;
• Manages the listing and registration system for professional learning offerings;
• Manages professional learning support services including, facility bookings, catering arrangements, and/or beverage support. Preparation of session materials, and attendance tracking;
• Prepares reports.

Minimum Qualifications

Education and Experience

• Must possess the equivalent of a high school diploma and two years of progressively responsible clerical and web-based information and communication technologies experience, OR
• AA degree in a related field.

Employment Standards

Knowledge of:

• Computer systems operations and software, including database systems and multimedia design tools;
• Basic principles of digital media design;
• General office practices, procedures, and equipment;
• Proper English usage, grammar, spelling, vocabulary, and punctuation;
• Organization of files and records;
• Customer service standards;
• Operation of printing and related equipment;
• Copyright rules, regulations and restrictions.

Ability to:

• Maintain a high degree of confidentiality, discretion, and judgment;
• Follow oral and written directions;
• Operate modern office equipment,
• Adapt to changing work demands;
• Manage task priorities to meet deadlines;
• Exercise good judgment and seek assistance when appropriate
• Work under varying degrees of stress with regular interruptions;
• Work under general and direct supervision;
• Establish and maintain positive, collaborative, and cooperative working relationships with staff and patrons, including communicating consistently with tact and courtesy with a diverse population;
• Work with a high level of accuracy and careful attention to detail;
• Instruct others in the use of computer including printing;
• Respond to routine inquiries and provide appropriate referrals;
• Prioritize tasks to meet deadlines and adapt to changing work demands;
• Compile reports requested by Program Manager.

Working Conditions

With or without accommodation, this position includes prolonged periods of standing or sitting, frequent walking, and occasional bending, stooping, and reaching. The employee must be able to lift, push, and pull objects up to 30 pounds. Visual and auditory abilities are required to perform essential job functions.

Other Requirements

• Must be fingerprinted and a satisfactory Department of Justice records check must be received by HCOE prior to employment.
• TB testing and/or risk assessment will be required upon employment.
• Other requirements as appropriate for the job responsibilities.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Salary: Range 5 on the adopted salary scale for classified employees.  

CSEA Approved 5/9/2025